Posed in response to Is there a problem?
Just had a quick thought (untried and untested).
What could be done is that various information could be aggregated; the CiCS twitter feeds, the IC twitter feed, RSS from the service page, PC availability, and pull out useful, relevant and immediate information from the HelpDesk knowledge if there is a problem.
This could be aggregated using something like FriendFeed or an online portal (say Netvibes or Pageflakes). The URL can be provided to all users for them to access directly and the aggregation displayed on the plasma screens in the IC and elsewhere.
Given the time, I’ll mock something up.